At 040 Hosting we are committed to providing exceptional support to all our clients, regardless of their language preferences. Our primary objective is to ensure that you receive the assistance you need in a timely and effective manner. Here's an overview of the language options available for creating support tickets and what you can expect in terms of response times.
Language Support Availability:
Our support engineers are proficient in English, which is our preferred and most efficient language for communication. However, we understand the importance of personalized support and have extended our language capabilities to include several other languages.
The languages we currently support are:
- English* (Preferred Language)
- Dutch
- Malay
- German
Considerations for Non-English Support:
While we strive to provide support in these languages, there are a few important points to consider:
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Response Time: Support in languages other than English may result in longer response times. Depending on the availability of our multilingual support engineers, response times for non-English tickets can be up to 12 hours longer.
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High Priority Tickets: If your ticket is of high priority and requires immediate attention, we strongly recommend using English. This ensures that your issue is addressed as quickly as possible by our readily available English-speaking support team.
Conclusion:
We take pride in our ability to assist clients in multiple languages, recognizing the value of communicating in a language that you are most comfortable with. However, for the most efficient resolution, especially for urgent matters, using English is advisable.
Please do not hesitate to reach out to us for support in any of the languages listed above. Our team is here to provide you with the help you need, in the language that best suits you.
