We enforce a strict security and firewall systems on all of our servers to prevent abuse and attacks from outside of our network. If you are unable to connect to your server/account at the moment, please check below:
There are many ways a firewall block can appear to you, sometimes it simply looks like the server is not responding anymore, sometimes it clearly shows a firewall message that your IP is blocked.
Check if your site is really down first: http://www.downforeveryoneorjustme.com/
If it says its 'Just You' then you are probably indeed blocked in the firewall, this can happen due to many reasons and we are glad to look what is the cause so we can provide you access again.
You can create a ticket at all times so we can assist you with this issue, please make sure you always provide your IP address in the ticket.
If you are unsure what your IP is, you may try: http://myip.040hosting.eu/ to retrieve your IP address.
